Job Description
This might just be the best support job in the world.
About Fyxer Since launching in May 2024 we've grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
What You'll Be Doing - Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
What Success Looks Like - You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
- You actively use AI in your workflow - you have opinions on what works, what doesn't and where it's heading
- You consistently resolve complex technical issues with confidence and speed
- You proactively refine key support processes
- You think in systems: "how do we make the next ticket easier?"
- You're a trusted cross-functional partner who people actively seek out
- You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters
What You Bring - 5+ years in product or technical support within a B2B SaaS environment
- Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
- Currently using AI in your workflow , you know it's usefulness and limits
- Still keep a h uman-in-the-loop mindset for customer-facing or escalation-critical work
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- Curious , coachable, and driven to exceed goals
- Startup-ready : adaptable, fast-moving, and hands-on
- A genuine opinion and interest in AI and the future of work
Salary and other bits: - Salary: $75,000 + $85,000 Equity
- This will be a fully remote role to begin with as we build out our tea, but you must be based in Chicago to be considered for this role.
- Private medical, pension and lunch provided everyday
The Hiring Process - Submit your CV (no need for a cover letter)
- We'll review it
- An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
- Customer case study with a panel (45 minutes)
- Meet more of the team (30 minutes)
The Fyxer Reality: Why We Win - The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
- The Evidence: Ranked 7th in Andreessen Horowitz's list of top AI apps . Every other company in that top 10 is valued at $10B+. We are the outlier.
- The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
- Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.
Job Tags
Remote work